Tuesday, December 29, 2015

A Queer4Cars Year in Review - 2015 On Four Wheels


The wienermobile, while we did
 not drive one, who would not want
to drive one?
Thinking back to this past year, I got to "Hot-Dog" around in 2015 spending quality time behind the wheel driving various cars and trucks. It just seemed right to do a year in review and come up with the ones I liked best. So go-ahead and get right in!


Nothing like the hospitality of  Michiganders. We were invited to
Stop N' Rest at this barn and see the little town that is inside.




Shoes in a replica shoe
shop in a Michigan barn.














It was an eventful and interesting year out on the Queer4Cars road, from getting a warning ticket for speeding in a Mitsubishi Outlander, to having a wild animal take out the front of a Mazda 3 rental. And fun meeting new people on the back roads of Michigan testing out the new mid-sized van from Mercedes-Benz, the Metris and being given a private barn tour of Michiganders own version of the Henry Ford Museum, to spending a few days with Motor Trend's Zack Gale driving AMG’s in Tennessee. It was a great year to be on the road with some very cool cars in some fun places like the Rocky Mountains or the twisty roads of Eastern Tennessee and North Carolina on the Tail of the Dragon. Cruising around the Summit Point Raceway and Monticello race tracks. Or the streets of Indianapolis IN or at home in Washington DC.
Motor Trend's Zach Gale,
AMGing it up on the road!

Speeding warning ticket in a crossover,
The embarrassment of it all!










Posting on social media that I was going to do a rides review for 2015, a number of friends chimed in, I was amazed at the interest there was in pickup trucks. So we will start off with a review of what a High School boyfriend used to call “PickEMUPs.” We took the Ford F250, RAM 1500, RAM Rebel, GMC Denali, GMC Canyon diesel, and Chevrolet Z71 2500, out for spins.

RAM Rebel Truck
GMC Denali
Ram 1500 Pickup











Ford F250 the perfect pickup for heavy hauling,
a hard working, work truck!
One asked what would be good to pull a horse trailer, so I have to say, it is a tossup, between the Ford and The RAM. Not because all of the big mighty American Pickups could not do the job, with right drive train, and you can outfit the inside with everything or pretty basic, your choice. I would go with the larger gasoline or the diesel engines in the heavy duty 2500 models. While the RAM, GMC, and the Chevy all had some of the nicest, and toughest hard working interiors with leather seating, nice work surfaces and plenty of power outlets and entertainment options, making them the perfect rolling work station. You can haul horses, and anything else in a lot of style and comfort. The winner there for me, knowing horse people, was the basic work truck, the Ford F250, equipped for the job, with nothing fancy, but a hard working drivetrain and a basic though comfortable interior.


GMC Canyon's interior is not over done.
GMC's DURAMAX Diesel powered drive train.









For those who may be  looking for a hard working truck, but may not need all the hauling power of the big rigs. Then, no question the GMC Canyon Diesel is a great choice, and for all the right reasons too!Here we found a very well equipped and very stylish truck, while not full size, it was hard to tell it was smaller than the big pickups. The diesel engine was powerful, quiet and pulled down some good fuel economy for a truck. Not to mention you can feel comfortable driving it anywhere, be it the lumber yard, or the country club. To school to pick up the kids, or out to the local “pickemup” up place of your preference!  Gay, or Lesbian, Trans or Straight, it’s a nice truck, and it will fit any lifestyle.

The four-door GMC Canyon rolling in from a road trip.


RAM ProMaster City, a small city van.
While we are on the subject of hard working vehicles, there is nothing more handi than a van. A fully enclosed truck for protecting the stuff you haul, and being able to haul just about anything. We drove a fleet of van, including: Ford Transit (full-size), Tranist Connect (small size), RAM ProMaster (full-size), ProMaster City (small - this is not the old Dodge minivan), and the Mercedes-Benz / Freightliner Sprinter (full-size) as well as a US and Euro Spec Metris (mid-size) vans.

Mercedes-Benz Sprinter Full-Size Vans
Ford Transit Full-Size Vans
RAM ProMaster Full-Sized Van


Mercedes-Benz Westfalia Camper Outfitted V-Class Vans
The new mid-sized Mercedes-Benz Metris wins out here, new to the USA, though it has been in Europe as the V-Class for some time. While here it only comes as a gasoline powered with an automatic transmission. We were take with the European CDI, diesel powered, with the manual tranny in Westfalia Camper drag. While you may think of Westfalia and think of an old school VW Camper Van. Mercedes-Benz has bought into the outfitter and has it turning V-Class vans into campers for the European market. What was nice about the Metris was the size, small and easy to park, which also comes with good handling, much like the Mercedes-Benz C-Class sedans. We expect to see a camper version here in the USA in the next few years.

Airstream Upfitted Sprinter Camper
 When that happens you can pop the top, and throw a party no matter where you go. If you want to throw bigger more lavish parties there is always the Airstream Interstate, built on the Sprinter Chassis. Cub Scout Camping in the Metris or Glamping in full sized in style, with the Sprinter, you have your choice.




Nissan Maxima Sedan

The C450 AMG has all the goodies, just not the handcrafted
one-man-one-engine, that the AMG line is known for.
Mainstream sedans; nothing says it better than those that we took out for a spin! We settled into the BMW i3 (the electric vehicle for the upscale crowd,) enjoyed driving a Nissan Maxima, who can resist a four-door sports car; as well as the lux rides, the Mercedes-Benz C450, and the C63 and a few others, that we will cover in the Rental Car Rodeo. While we lust after, and I use that word totally litterly, let me change my shorts, kind of lust, the Mercedes-Benz C63S AMG, though the M-B C450 is almost all that, just without the massive AMG engine, the Nissan Maxima made the list for the most sensible four door sedan. The BMW i3, was cute, but not that practical, and in our eyes nothing more than an uppity Prius. Though nothing wrong with EV’s we love them!  So Give me a new pair of shorts, and a pre-loaded gas card, I gotta go with Mercedes-Benz's C63 AMG!




C63 Handmade One-Man-One Engine
is what makes you change your shorts.
Mercedes-Benz C63 AMG Cockpit,
Let me slip in and DRIVE!
The BMW i3 Electric Vehicle
has gone upscale.

Real Sports Cars! Though I spent seat time in just two classic drop top sports cars, the Audi TT, and the Mazda MX5 Miata, no need to look any further than the iconic Miata! Yep, had to cheer for this little rear-drive roadster, it has just been redesigned, being taken back to its roots as a pure sports car, not a muscle car, Just a fun-to-drive car for a driver, passenger and a few small bags out on a weekend trip, or to make running errands all the more fun. The Miata is different from what it has been in recent generations, but so much more like what it was originally designed to be.  Pop the top or button it up, it is a fun drive, top up or top down.

Audi TT is a great drop top sports car.
The new Mazda MX5 Miata













The Jeep after a muddy off-road adventure.
SUV’s, we took a Mercedes-Benz G-Wagen as well as the JEEP Cherokee out on some very muddy, sloppy, off- road trails. Drove the huge Infinity QX80, and the always classy, Range Rover, as well as the new GLE Coupe from Mercedes-Benz. Only the Mercedes made us want to bring it home to meet the family. As odd as the GLE 4-door coupe styling is to look at, a four door hatchback SUV on steroids, it was the most comfortable and handled the best, making us feel great on the city streets or on the twisty roads of Tail of the Dragon in North Carolina and Tennessee.


Range Rover is an ever classic SUV.
















The Mitsubishi Outlander, classic crossover or is it an SUV?
Crossovers, we took out the Mitsubishi and promptly got a warning from the police for speeding, so since it was the only one we got behind the wheel of this year, and it got us the attention of two men in uniform! It wins our vote, hey getting pulled over by the cops must count for something. Nothing out of the ordinary, but then a crossover is not supposed to be anything special, it is there to haul people and stuff in the way that station wagons once did. And who gets excited about a station wagon?

Super Cars: My heart is still pounding: Dodge Viper, Mercedes-Benz AMG GTS and the McLaren, while all were pretty amazing, ALL are so out of my stratosphere that I did not take any of them seriously. Taking the Viper out on the Racetrack was pretty wild, and the McLaren, just oozed sex appeal. The AMG GTS seemed to be the most sensible of the bunch, but not something you would take home to Mom, though Dad on the other hand, why NOT, he would like some German muscle with a nice butt and pretty guns to boot!
The Mercedes-Benz AMG GTS - An Affordable Supercar.
The Dodge SRT Viper, don't worry it's not
small, and it has plenty of RAW Power! 













SRT Challenger HellCat, This one will bit you in the ass.
American Muscle Cars, the Dodge SRT Challenger, and the Ford Mustang. It came down to the Challenger Hellcat or Scat Pack, since we took the Scat Pack to the track and it had something hard to put in our hand, as it was a manual, it wins our love in this category. Though the Hellcat was pretty darn cool, even though you just knew it could bite your ass if you hit the throttle the wrong way. But sometimes that can be fun too, you just have to be in the right mood for that kind of action.

Challenger Scat Pack at the Track
The Iconic Ford Mustang Convertible














The AMEX Card Rental Car Insurance
Program saved a road trip!
A Mitsubishi Lancer, Chevrolet Captiva, Mazda 3, and Chevrolet Impala, were in our 2015 Rental Car Rodeo,

For 2015 the winner this year… IS… The AMEX Card and their built-in as well as the extra option, rental car insurance. In 30 plus years of renting cars, never having an issue out on the road in a rental car, there are those times you wonder if spending the money for the extra insurance or for carrying an special metallic colored card is worth the fees.

Well let me tell you AMEX and the extra rental car coverage through the card that I pay a per rental fee, took care of the issues (and the cost) of having an accident in a car rented using the card. And it did just fine, thank you! With caring representatives who walked me through the whole process and showed they cared for me, their customer. From the initial phone call, the weekly emailed updates, right down to the final report four months later.  So it is the AMEX Platinum Card which ends up being the total winner of 2015. 


Rental Mazda 3 after the bumper was ripped off 
Late at night in the middle of nowhere Georgia a wild animal darted across the highway. With no time to react, the bumper of the Mazda 3 took the impact and was destroyed, in the middle of the highway, in the middle of NOWHERE! Pulling over in utter darkness to rip off the plastic bumper was not on the 2015 bucket list.



Kudos to AMEX and their rental car insurance! With all the paperwork handled over the phone and via email, there never was any out of pocket charges or any additional cost for the repairs that came to over $2500, not to mention waiving of the loss of use fees, that can really add up.


Back to the rental cars, the Chevrolet Captiva had no understanding of the Michigan snow, though it managed to drive through it, lighting up idiot lights, clearly stating that sub-freezing temperatures, snow and ice was not the thing a car with a
Old School Chevrolet Impala, still had a great ride
and good fuel economy for a long highway drive.
Florida name could deal with.

Both the Mazda and the Mitsubishi were base models. They felt cheap, rode hard, were good on gas, and did the job of providing transportation.

So the winner for 2015 in the Rental Car Rodeo is the old-body style, 2015 Chevrolet Impala. I felt like I should be looking for my next meal at a senior buffet while driving it. The full size Bow Tie ride provided a comfortable ride for a long boring road trip up I95 from Florida to DC, To top it off it provided good fuel economy in the upper 20's for a car of that size.



GMC Canyon 4-door Pickup Truck.
So which would be the choice to put in my driveway for the new year?  The hardest part is to name just one!

If I had to, it would be the GMC Canyon Diesel.








Mercedes-Benz GLE 450 AMG Coupe



Followed by the Mercedes-Benz GLE 450 Coupe, and to be totally tragically boring and practical, the Mercedes-Benz Metris Van, camper van, passenger van, or cargo van, they were all good.





Oh, and what I would put in the Garage, where no-one would see me lusting over it would be the Mercedes-Benz C63S AMG!      Let me change my Shorts.


Mercedes-Benz C63 AMG - Photo by MBUSA
 Cheers to the New Year, let 2016 be a great road year as well for you and yours.

 - William West Hopper

Monday, December 21, 2015

Driven to Delight, Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph A. Michelli ©2016 McGraw Hill Education.

Driven to Delight in
hardcover.
Driven to Delight, Delivering World-Class Customer Experience the Mercedes-Benz Way by Joseph A. Michelli ©2016 McGraw Hill Education.

A must read for any current, future or past Mercedes-Benz owner, as well as Mercedes-Benz dealership employee. This is the story of how the Mercedes-Benz USA, the marketing arm of Mercedes-Benz/Daimler, a German automobile manufacturer, has transformed itself to be customer driven and focused as a company. In today’s high-line automotive world there are a lot of great products and manufacturers to choose from, engineering, technology, styling are all factors, but in the end the real deal-closer is customer service.

This book talks about MBUSA’s CEO, Steve Cannon, the American who has headed up the US Marketing arm of the company since 2007, and took over as President and CEO of MBUSA in 2011, and his program of implementation of moving the company from a seller of automobiles, to the next level, a supplier to satisfied customers. Mercedes-Benz feels that providing exceptional and personal service is a hallmark of any leading brand, and with the “Best or Nothing” mantra follows through with that.

Each chapter has a list of key ideas
The book at first seems to be more an homage to Cannon, as it mentions him in glowing terms, time and time again throughout the first half of the book. As you look into the author’s past work, you see similar Management and Marketing books about other companies that he has written, as well as he mentions them quite often in this book. And you get the feeling that this might be the result of being hired by the companies to produce these tomes. Stepping over the self-promotion and the flattery of MBUSA’s CEO Cannon, there are some very interesting case-studies as well as approaches to customer management that the company has developed and some which were discontinued, all laid out in the timeline of the study, as the book progresses.

Few illustrations, but interesting,
those that are included
A program that developed, The Concierge Program, where other companies use the Genius title, MBUSA chooses to use the customer and service oriented title of Concierge, which is thought of more as a hospitality service position, than a technical trainer position. Saying that we are here to help the customer, as opposed to telling the customer the company employee is more knowledgeable than you are. Another program, of planning ahead for problematic issues with new models in their “MB Select” Program that came into existence as both the CLA and S-Class models debuted, knowing that there would indeed be issues that needed to be addressed as brand new models came to market, and giving the first responders, the dealership staff, that authority and responsibility to fix the problem and make the customer happy, without the hassle of layers of corporate approval.

Driven to Delight, available
in hardcover as well as an
iTunes download.
While the book is more like a first-year marketing student’s required reading, it is an easy read of 263 pages. The stories of success and a few failures goes by quickly with lead up, and responses. While the book does come across as an ego building exercise, it has a number of very interesting examples of programs that have worked and those that were tried and abandoned. The book provides a view of how MBUSA has worked hard to become the top seller of luxury automobiles in the USA.


For a taste of the book and to see background that is referred to in the book go to http://driventodelight.com/  Available as a download on iTunes for $19.95 and hardcover from $17 to $27 on Amazon.

                                                                                  - William West Hopper


Monday, November 30, 2015

Ford Transit, a Van for the Ages

Ford Truck's Tag Line,
Built Ford Tough

Ford Transit Van - Fullsize van


Low, Medium, and High Roof Ford
Transit Vans
Vans have been the workhorse of the tradesman since they first came on the market at the beginning of the automotive age. A truck that carries everything protecting them from the elements in fully enclosed body. In recent memory, the iconic van was the Ford Econoline, introduced to the marketplace in 1961, as an alternative to the pickup truck. The Van has been everything from a family hauler, to a camper, to a cargo mover to the everyday work vehicle of millions of workers worldwide.



In those 45 years Ford has increased its size and dominated the market place, not just in America, but worldwide. While Ford also makes smaller versions, currently the Transit Connect, and in the past a short-lived mid-sized van, the Aerostar / Windstar, they never are quite like the bigger brother, the E-Series. Now into the 21st century with a world market for fuel efficient trucks and vans, Ford has brought to market Ford Transit, replacing the long lived E-Series.


Three engine choices on the Ford Transit

3.5L I-5 Power Stroke(r) Diesel
Powered by a 3.5L EcoBoost® 3.7L (standard) V6 gasoline engines, or a 3.2L Power Stroke® I-5 Turbo Diesel. This full-size van is front engine, rear drive with a 6-speed automatic transmission with SelectShift® capability. Choose your size from the Low Roof (LR) 150-250 through the Medium Roof (MR) 150 - 350 to the High Roof (HR) 250-350HD, with that range, there is a Ford Transit to meet almost every need, from light and heavy cargo hauling, to long body for carpet installers, to comfortable transport for 15 people.



6.5 inch center console screen offers more information to the
driver and passenger and is an option feature in the Transit.
While it can be outfitted with a basic interior with special order manual windows, no radio and cloth seats. Though what was once considered luxury items, such as satellite radio, CD, Bluetooth and USB ports are basic needs that make this van more livable. Lux the Transit out with a premium sound system, a 6.5 inch display on the center console complete with navigation, the screen can also display the view of the back-up camera. All the luxuries that once were relegated to passenger cars, such as 10-way adjustable leather seating and more can be ordered.



Roof has rack plugs
for easy accessory
applications.
On the outside, if you are towing a trailer, there is a hauling package complete with factory installed hitch, wiring for trailer brakes, even a controllable rear view camera to help guide you when hitching. Even plugs to attach roof racks to the van, without drilling into the body, exposing it to moisture and rust. Depending on your needs, you can choose a variety of cargo door options, from sliding side to double doors. On the rear the doors can be set up with handy locks to hold them open when you need to load in and worry about the doors swinging shut.
Easy lock and unlock of rear cargo doors.


The Transit can be set up in in van mode for cargo, outfitted bare bones, without any windows to haul a maximum amount of cargo, or it can be set up with fully fitted work storage combination to support any trade. Maybe you are looking for a Transit Van, fully finished interior with carpets seats and windows to carry passengers in style. Or even a Transit Cutaway and Chassis Cab for box truck, camper and other applications.




In driving the Ford Transit, there is no question first and foremost a work vehicle. While it can be nicely appointed, it does feature hardworking rugged plastic finishes, belying its working roots as a hard working truck. Though with a few optional accessories, even the roughest work truck can be dressed in some fancy Saturday night duds.




For more information on the Ford Transit line, stop into your Ford Truck dealer, if you are looking for it from a business perspective, there is the Business Preferred Network of dealers, which specialize in trucks for work, be it a fleet or a single van. www.ford.com/Transit_Van‎ 


Ford offers #CardShowCash for test driving vehicles.
Doing some research will help you find a variety of fleet discounts even if you are not a fleet operator. Costco, USAA, Credit Unions and other sources have discounts available to members, look into them, the benefits may be more than the cost of membership.